Answers to some frequently asked questions!
If you have any other inquiries, send us a message through the Contact page or send an email to firstname.lastname@example.org.
Absolutely! During checkout, you can preview shipping rates for all over the globe. International rates include Air travel as it tends to be faster than Ground shipping.
G.W. is comprised of a very small team and we are always thrilled & grateful when a new order comes in!
All candles and products are made to order. Please allow 3-7 business days (this does not include weekends) for your order to be processed. You will be notified upon dispatch of your items. For more information visit our Shipping Policy page
Navidium Shipping Insurance covers all lost, stolen or damaged orders during shipping.
It is automatically applied at checkout and is $1-5 depending on the size of your order! If anything we're to happy during shipping, you're covered. Send us an email at email@example.com and we've got you!
We hope that you love your order as much as we enjoyed making each item for you by hand! In the event of a fulfillment error, please email firstname.lastname@example.org with your order details or G.W. Support and we will get back to you within 1-2 business days!
Each order comes with Candle Care guidelines to ensure proper use of each type of candle, favour its longevity and, most importantly, offer a safe burning experience.
If you've consulted our care guide and still have questions, send us a message through the Contact page & it will be a pleasure to help you!
Soy & Beeswax develop a frosty layer called Blooming. This is the nature of pure and natural wax & in no way affects the burn ability or fragrance of the candle.
I use my knowledge of candlemaking to help reduce the chances of frosting the best I can. Temperature changes and the way they are stored, can induce frosting.