FAQ

Here are few answers to some frequently asked questions!

If you have any other inquiries, please feel free to send a message through the Contact Us page or send an email to info@graveyardwanders.com.

      

Soy & Beeswax develop a frosty layer called Blooming. This is the nature of pure and natural wax & in no way affects the burn ability or fragrance of the candle. 

I use my knowledge of candlemaking to help reduce the chances of frosting the best I can. Temperature changes and the way they are stored, can induce frosting.

Please allow 3-7 business days for your order to be processed as all candles & products are made to order just for you 🖤 You will be notified upon dispatch of your items!

Absolutely! During checkout, you can preview shipping rates for all over the globe. International rates include Air travel as it tends to be faster than Ground shipping.

For all orders, we always recommend going the safe route and adding Route Shipping Protection to your order. It is automatically applied at checkout & is approximately $1. Making a claim with Route is easy and they should be able to either track down your package, offer a refund or replace any damaged items. As long as you add Route Shipping Protection, you’re covered!  

If you add Route's Shipping Insurance to your cart at checkout, you will receive an email with instructions on how to file a claim if necessary. You can also proceed to file a claim here.

I hope that you love your order as much as I enjoyed making each item for you by hand. For this reason I operate on a no return & refund basis. However, in the event of a fulfillment error on my end, you can email info@graveyardwanders.com and I will get back to you within 1-2 business days. 

All orders are packed very carefully to avoid damages during transportation to their destination and leave my hands in pristine condition. If any damages occur, it will be the fault of the carrier. By choosing Route Shipping protection, your order will be insured, permitting you to file a claim with ease and receive a replacement of your order.