Placing an order & shipping
🌹 NORTH AMERICA 🌹
From our studio to your home
Fast shipping, like a bat out of hell.
As an artisan based business, we require 1-5 business days to process orders & ship once a week - either Wednesday or Thursday.
Everything we do is by hand by humans who care about delivering only the best artistic & quality pieces, just for you!
If you need your item by a specific date, please email us and we’ll do our best to make it happen!
Shipping protection is a must.
Our shipping protection is automatically added to every cart upon purchase to protect your order from Damage, Loss & Theft. If any of these situations arise, simply send us an email, and we'll take care of the rest!
If you remove the shipping protection, you void all assistance in a refund or replacement of items.
Tracking your orders' journey.
All orders placed with Canada and USA are tracked. Inernational orders have the option of both tracked and untracked.
Your tracking information will be emailed to you as soon as we start processing your order!
Once picked up by our couriers, you can expect your order to arrive as soon as just a few business days later! Refer to your shipping quote based on your location upon checkout.
Sending a gift? They're in for a treat.
If you wish to ship your order to someone as a gift, rest assured that our unboxing is an experience like no other - and we don't include invoices inside!
Want to add custom gift note? Leave one in the Note section at checkout!
Want to let them choose? A gift card is always a great way to surprise them!
Missing or damaged product?
If an item is missing from your order or the wrong product was added to your order, please email us within 7 days of receiving your package and/or seeing a delivery notice on your tracking.
We triple check all orders during the packing phase but we are human, so these things can happen!
It says delivered, but i don't have it?
If your order is tracked, please monitor it for delivery dates to not miss your parcel.
If it hasn't shown up, seems lost or stolen, please email us within 7 days of receiving of seeing a delivery notice on your tracking!
Outside of this time frame, it is much harder for us to help track your order and unfortunately are not held responsible for lost or stolen packages.
If you purchased shipping protection, we will gladly send you a replacement if your parcel is ruled lost or stolen!
The 10% coupon for my first purchase isn’t working!
The first time 10% off codes are automatically made through our system when someone signs up to our mailing list by entering their email address.
Once signed up, the code sent is valid for 7 days, after which point, they expire. Make sure to make use of it within this timeframe!
We unfortunately cannot generate these codes ourselves as they are made completely at random once an email address is entered.
🌹 INTERNATIONAL ORDERS🌹
Answering your Burning Q's
Do you ship internationally?
We absolutely do!
We love being able to offer international shipping to our customers overseas! There are, however, many factors to consider when shopping and shipping internationally.
How much is shipping?
We offer both tracked and untracked international shipping options, which are in different price brackets, because we know how expensive it can be to place an order from a business on a different continent.
The shipping quote you see in your cart upon checkout is accurate most of the time, but it does happen that there are discrepancies.
We are only aware of the potential discrepancy once your box is prepped, packed, and weighed. In cases where shipping would cost more than you initially paid, we will invoice you and ask you to pay the balance in order for us to send your package out to you.
How long will it take to arrive?
Tracked : Approx. 5-22 business days
Untracked : Approx. 6-12 business days
This is a general idea of a timeframe provided by our courier in which your parcel will be delivered.
An international parcel often gets passed onto different couriers as it approaches its destination. Often enough, more time is required, and occasionally, even less!
This all depends on how the destination country deals with international shipments, each country’s customs, and how often there are flights to reach the specific destination.
The best way to follow your international package’s progress is by choosing a shipping option that comes with a tracking number.
Tracked versus Untracked Shipping
CHOOSING TRACKED SHIPPING
It is truly in your best interest to choose Tracked shipping upon checkout of your items. Most international packages shipped with tracking arrive at their destination within 5-22 business days, although this is merely just an estimate and we must allow for some flexibility in the delivery date.
CHOOSING UNTRACKED SHIPPING
Choosing Small Packet International Air as your shipping choice at checkout is the cheapest international option available, but it does not come with a tracking number.
This means that we have no way whatsoever to track the progress of your parcel once it is out of our hands. Most international packages shipped without tracking arrive at their destination within 6-12 business days, although this is merely just an estimate and we must allow for some flexibility in the delivery date.
Choosing the Untracked shipping option at checkout automatically voids us of responsibility in terms of a lost or stolen package.
Is Shipping protection worth it?
Our shipping protection is automatically added to every cart upon purchase to protect your order from Damage, Loss & Theft. If any of these situations arise, simply send us an email, and we'll take care of the rest!
If you remove the shipping protection, you void all assistance in a refund or replacement of items.
IF YOU CHOSE UNTRACKED SHIPPING
If you choose this option at checkout, it automatically voids us of responsibility in terms of your lost or stolen package. You can manually remove the shipping protection from your cart.
Will I have to pay customs & duties?
We completely understand that customs can be expensive and sometimes feel unnecessary to add onto what we’ve already paid for.
We unfortunately are not in control of customs and duties once a parcel of ours arrives in a different country. Each country has their own laws and regulations regarding outside sales of goods.
As well, for legal and insurance reasons, we are not allowed to change the value of your package.
As much as we wish we could help you on this matter, we do not provide a refund for customs fees, as that is completely a customer’s responsibility.
My tracking hasn't updated in a while
Sometimes, customers will experience a halt in their tracking being updated.
What often happens with international orders is that the tracking information doesn’t update for a bit as it goes through customs and then updates once again at its final stages before delivery.
Where is my order?
IF SHIPPED WITH TRACKING AND SHIPPING PROTECTION...
If your tracked package did not arrive at your doorstep and into your hands around the estimated delivery date, we would ask you to please wait another 10 business days before reaching out to us, keeping all of our previous points in mind.
If delivery is still unsuccessful after this extended period, we will conduct our own investigation, and send you a replacement if your parcel is ruled lost or stolen.
IF SHIPPED WITHOUT TRACKING...
If your untracked package did not arrive at your doorstep and into your hands around the estimated delivery date, we would ask you to please wait another 10 business days before reaching out to us, keeping all of our previous points in mind. At that moment, we will see what we can do.
As stated above, choosing the Untracked shipping option at checkout automatically voids us of responsibility in terms of a lost or stolen package.