Common product questions
🌹 ABOUT OUR CRAFT 🌹
Answering your Burning Q's
What makes your products different?
Our products are exclusively designed & handcrafted in-house (we even make our own molds!) to create unique products like no other.
You've never experienced artistry & scent like this before. Our craft aims to surround you with beauty & enhance your day-to-day. ❤️🔥
Which scent should I start with?
We take deep care creating unique scents that are an experience unlike you’ve seen before. Although we love all of our non-overpowering, yet mystical scents ~ our signature scents are the ones our community loves the most over the years!
⚰️ If you love the smell of incense, At Rest is for you.
🕸️ If you love a year round Halloween vibe, Beloved Bones will win your dark heart.
🥀 If you love soft florals & warm scents, Sinful Amber will surprise you.
If you don’t know where to start, by far our crowd favorite is At Rest — start there!
How do I use your products?
Each order comes with with guidelines to ensure proper use of each type of product, favour its longevity and, most importantly, offer a safe experience.
For more information, please visit the Product Care page.
Are your perfumes vegan?
Yes, our perfumes are entirely vegan! All of our perfumes are made with skin-safe & eco-friendly perfumers ingredients as well as phthalate-free fragrance. Only the best for your skin while also being pet safe. 🖤
We pride ourselves in sourcing the right materials from reliable suppliers to make our specialities!
What kind of wax do you use?
We use only the best all-natural Soy wax & locally sourced Beeswax from a family farm pollinating wild blueberry flowers to produce our specialities.
We prefer working with natural waxes compared to petroleum based wax, because not only are they less harmful when burning, they have the best burning properties!
Can you make my candles unscented?
We completely understand our customers’ sensitivities to scent and sometimes wax types in regards to allergies. We love to accommodate when we can so you can enjoy our craft fully!
Due to the handmade nature of our craft, we make our candles in small batches. Custom orders for certain candles are possible and require time dedicated to make one at a time!
Depending on the candles you are interested in, we have to double the price listed to reserve time in our production to make them specially for you.
Please send us an email if you are interested in going forward with a custom order.
Why is my candle "sweaty" ?
If you see some drips on the wax on your container candle, this is what we call candle sweating!
Container wax is much softer & oily compared to pillar wax, making it more susceptible to react in hot temperatures. When it sweats a bit like this, taking a piece of paper towel and gently dabbing it off is the way to go!
The great news is that it in no way will affect the quality or performance of your candle.
When making our container candles, we let them sit for 1-2 weeks before shipping to allow the wax to sit before experiencing temperature changes, however, this can still happen during transit if the trucks or warehouses are too hot!
What is the white film on my candle?
The white film you see is a natural product of vegetable waxes!
Just like chocolate, Soy & Beeswax develop a frosty layer called Blooming. It does not affect the burn ability or fragrance of a candle, and over time, will change the look of your candle. It’s definitely nothing to worry about and adds a nice vintage patina!
When making your candles, we use our knowledge of candlemaking to help reduce the chances of frosting and try to make them as close to the shipping date as possible, so you get vibrant colors.
Once your candle is shipped & settled in your home, many factors can come into play such as temperature changes which affect the Blooming.